Make It Personal — Add Their Name!
Make It Personal — Add Their Name!
Absolutely. I would make these clear, professional, customer-friendly, and protective of your business without making the policy sound harsh.
One important change: I would not say “No refunds” without explaining the exceptions, because you want the policy to be clear about damaged or incorrect orders. Also, some consumer-protection rules can limit how businesses word return/refund policies, so this should be reviewed against the laws that apply to your business.
Because our products are handmade and made to order, all sales are final. We do not accept returns or provide refunds for change of mind, incorrect selections, or personalized orders that have been approved and produced.
If your order arrives damaged or defective, please contact us within 48 hours of delivery so we can review the issue and determine the appropriate resolution.
To help us resolve the issue quickly, please provide:
If an exchange is approved, it will be for the same product/design and specifications originally ordered. We do not guarantee exchanges for a different design, color, size, or personalized option.
Damage or defects must be reported within 48 hours of delivery. Requests received after this time may not be eligible for an exchange or other resolution.
Every WordsofPower product is handmade with care. Because each item is individually created, slight variations in color, placement, texture, resin patterns, lettering, and finish are normal and are part of what makes each piece unique.
No two handmade products will look exactly alike.
These natural variations are not considered defects.
Because our products are handmade and many are personalized, please review your order carefully before submitting it.
Changes or cancellations must be requested within 24 hours of placing your order.
After 24 hours, your order may have entered production and changes or cancellations may no longer be possible.
Once a personalized item has entered production, the order cannot be changed or canceled.
Customers are responsible for reviewing all spelling, names, dates, wording, colors, designs, and other selections before submitting an order.
WordsofPower is not responsible for errors resulting from information entered incorrectly by the customer.
For personalized products, please double-check your information before placing your order.
Orders are generally processed and shipped within 3–7 business days.
During our busier season, September through February, processing and shipping may take approximately 7–14 business days.
Business days do not include weekends or holidays.
Once an order has been shipped, delivery times are controlled by the shipping carrier and are outside of our control. Shipping delays caused by weather, carrier disruptions, holidays, or other circumstances beyond our control do not qualify for a refund.
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Please contact us as soon as possible if you notice an error in your shipping information.
Once tracking shows that an order has been delivered to the address provided at checkout, WordsofPower is not responsible for packages that are lost or stolen after delivery.
If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
We make every effort to accurately represent our products in photographs. However, colors may appear slightly different depending on lighting, photography, screen settings, and the device being used to view the website.
Slight differences between the product photo and the finished handmade item are not necessarily considered defects.
Customer accounts are currently disabled.
Customers may place orders without creating an account. Order information is collected only as necessary to process and fulfill purchases, communicate about orders, and provide customer service.
Our handmade products should be handled with care.
Unless specifically stated otherwise, products should not be placed in a dishwasher, microwave, oven, or exposed to excessive heat.
Do not use abrasive cleaners or harsh chemicals on resin surfaces.
WordsofPower is not responsible for damage caused by improper use, cleaning, storage, or handling.
Because our products are handmade, minor imperfections and variations may occur. These may include small differences in resin patterns, glitter or flakes, color distribution, lettering placement, bubbles, or other characteristics associated with handmade resin products.
These variations contribute to the uniqueness of handmade products and are not automatically considered defects.
WordsofPower reserves the right to cancel or decline an order when necessary, including when there is a suspected pricing error, inventory issue, inability to fulfill the requested product, or other circumstances that prevent us from completing the order.
If we cancel an order after payment has been received, the customer will receive a refund for the canceled order.
By placing an order, the customer confirms that they have reviewed and accepted these Terms & Conditions before completing their purchase.
Customers are responsible for providing accurate:
If there is a problem with your order, please contact us as soon as possible.
For damaged or defective products, contact us within 48 hours of delivery.
Please include your order number, photos/video of the issue, and a description of the problem so we can review your request.
You wrote:
"Please have video or picture explaining problem in detail."
I would not require a video in every situation. A photo may be completely sufficient for a cracked coaster, wrong color, broken item, etc.
Instead say:
"Please provide clear photos and, when helpful, a short video showing the issue."
That's more reasonable for the customer and still gives you evidence when you need it.
You originally said:
"Shipping will be 3 to 7 business days."
I'd be careful with that because customers may interpret that as delivery will take 3–7 days.
If what you actually mean is the time before the package leaves you, call it processing time:
"Orders are generally processed within 3–7 business days. During our busier season, September through February, processing may take 7–14 business days. Once shipped, delivery time depends on the shipping carrier."
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Lacresha Davis (918) 882-7485
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